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Compruebe a continuación si tiene lo necesario para esta oportunidad y, si es así, envíe su solicitud lo antes posible.

International insurance company.

¿Qué harás en tu nuevo puesto?

- Sets a common direction, standards and guidelines for claims across the Group.

- Identifies shared issues, opportunities and priorities across market units.

- Identify the improvement area that and builds a common improvement movement by connecting market units and encouraging collaboration.

- Initiative and coordinates general toolkits and initiatives while supporting market units in adapting and executing them locally.

- Monitors KPIs and performance data to identify trends, gaps and improvement opportunities.

- Facilitates the exchange of best practices, tools and lessons learned between countries and teams.

- Supports initiatives in automation, AI, data and process improvement.

- Works closely with Market Units Claims and other relevant Group functions to turn insights into practical improvements.

- Builds trusted relationships with Heads of Claims and beyond and influences progress through dialogue rather than a top-down approach.

- Ensures that agreed priorities are followed through and implemented by the responsible market units.

- Act as a trusted advisor, promotor and challenger for the respective Market Units.

- Act as an owner of the selected topics across the Claims value chain by identifying needs, initiating initiatives, building momentum with Market Units, co-developing targeted solutions or standards and ensuring a clear handover of ownership to market units for local execution.





- Working closely with Head of Claims in identifying talents across the Market Units who can help execute agenda and act as a ambassadors in the Market Units level.

¿A quién buscamos (H/M/D)?

The successful candidate should meet the following requirements:

- Academic degree in Law, Business Administration, Economics, or a related field.

- More than 5 years of experience in the insurance sector, within Claims, Operations, or Customer Excellence functions.

- Strong program management skills and experience working with cross-functional teams.

- Customer and service-oriented profile, with excellent communication, networking, and negotiation skills.

- Strong analytical and problem-solving capabilities, with the ability to develop new solutions and concepts.

- Ability to work independently and within international teams.

- Excellent communication and stakeholder management skills.

- Strong decision-making ability.

- Adaptability and openness to change.

- Willingness to travel within Europe up to 30% of the time.

- Languages: Professional proficiency in English is required. Knowledge of Italian, German, Spanish, French, or Dutch will be considered an advantage.

¿Cuáles son tus beneficios?

- Competitive salary package.

- Opportunity to join a well-established organization within the professional services sector.

- Professional development opportunities within the insurance industry.

- A highly visible position within the organization, working in an environment and team with strong internal exposure. xghoner

- A structured and professional working environment.

📌 Group Claims Officer (Madrid)
🏢 Michael Page
📍 Madrid