Overview

As a Client Success Manager, you partner with Gartner clients to drive measurable value from research, experts, and insights. You will manage a portfolio of clients, building trusted relationships with senior stakeholders and guiding them through the lifecycle to maximize outcomes. Your work focuses on value realization, ongoing utilization, and proactive risk and growth identification. You join a team that champions cross-functional collaboration to deliver exceptional client experiences and retention. This role offers the opportunity to influence strategic outcomes at leading organizations while working at the center of Gartner's AI-driven advisory capabilities.

Compensaciones / Incentivos

- world-class benefits
- highly competitive compensation
- disproportionate rewards for top performers
- hybrid work environment
- career growth and internal mobility

Responsabilidades
- Manage a portfolio of Gartner clients and act as a strategic partner throughout the client lifecycle.
- Develop deep understanding of client priorities, initiatives, and business challenges.
- Build trusted relationships with stakeholders from C-level to functional leaders.
- Recommend strategies to maximize value from Gartner's research and advisory services.
- Drive engagement,



value realization, and ongoing utilization of Gartner services.
- Conduct regular business reviews focused on outcomes, priorities, and opportunities.
- Leverage client insights and engagement data to identify risks and growth opportunities.
- Collaborate with internal Gartner teams to deliver exceptional client experiences and outcomes.
- Contribute to client retention through consultative partnership and measurable value delivery.

Requisitos principales
- Fluency in English at professional business level.
- Fluency in one or more additional languages (Spanish, French, Arabic, Dutch, German, Italian, Norwegian, Swedish).
- 4+ years of relevant experience in customer success, account management, consulting, advisory, or similar client-facing roles.
- Strong executive communication and stakeholder management skills.
- Demonstrated ability to influence, prioritize, and solve complex business challenges.
- Strong analytical and consultative problem-solving capabilities.

- Executive-level communication
- Stakeholder management
- Consultative problem-solving
- Influence and prioritization
- Cross-functional collaboration

📌 Client Success Manager - barcelona
🏢 Gartner
📍 Barcelona