Permut is the leading conversational AI platform for brands to build, optimize and scale AI agents across every customer channel.
Our agents connect to a brand's systems to understand customer needs, resolve requests and take action throughout the shopping journey, from product discovery to post-purchase support.
+100 amazing brands chose Permut in our first year. Our ambition is to become the platform that powers how brands serve, engage and sell through AI.
We're looking for people who move fast, take ownership and care about results.
About the role About Permut
Permut is the leading conversational AI platform for brands to build, optimize and scale AI agents across every customer channel.
Our agents connect to a brand's systems to understand customer needs, resolve requests and take action throughout the shopping journey, from product discovery to post-purchase support.
+100 amazing brands chose Permut in our first year. Our ambition is to become the platform that powers how brands serve,
engage and sell through AI.
We're looking for people who move fast, take ownership and care about results.
About the role
We're looking for a Customer Success Specialist to help our customers achieve measurable results with Permut and build the team that makes that happen consistently.
You'll own the customer journey from onboarding through adoption, renewal and expansion. You'll work directly with key accounts, understand their business priorities and help them turn AI agents into an essential part of how they serve and engage their customers.
You'll build relationships, solve problems and improve agent performance alongside customers while developing the processes and team needed to scale.
What you'll do
- Own retention and growth. Be accountable for customer retention, net revenue retention and