This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Deployment Strategist, Public Sector based in Spain.

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As a Deployment Strategist, you will take ownership of the post-sale customer experience for a portfolio of public sector organizations across the EMEA region. You will work closely with law enforcement agencies, government institutions, and regulatory bodies tackling complex challenges involving cryptocurrency-related crime, financial investigations, cyber threats, and national security. Your mission will be to drive successful onboarding, product adoption, and measurable customer outcomes across a growing portfolio of intelligence solutions. Combining customer success expertise with advanced AI capabilities, you will build scalable workflows, monitor account health, and identify opportunities to strengthen customer relationships. You will collaborate with commercial, product, and technical teams to support renewals, improve customer satisfaction, and influence product development. This is a high-ownership opportunity to contribute to mission-critical initiatives within a fast-paced, international, and fully distributed environment.

Accountabilities

- Customer onboarding and activation: Lead the onboarding and implementation experience for a portfolio of EMEA public sector customers, ensuring clear onboarding plans, effective product adoption, and measurable usage across all solutions.

- Customer success and adoption: Define customer-specific success criteria and establish measurable adoption benchmarks,



including product usage, consumption rates, and hands-on-keyboard activity.

- AI-powered workflow development: Design and implement production-ready AI workflows that integrate information from platforms such as ChurnZero, Salesforce, Gong, and product usage telemetry to automate account health reporting, business review preparation, and customer success processes.

- Account health management: Monitor customer engagement, identify adoption challenges, anticipate renewal risks, and proactively develop strategies to improve retention and demonstrate ongoing value.

- Use case development: Collaborate with investigators and analysts to identify new use cases and expand adoption across the product portfolio, incorporating customer feedback into onboarding materials and enablement resources.

- Executive stakeholder engagement: Lead Quarterly Business Reviews (QBRs), executive business reviews, and strategic customer meetings with senior stakeholders across government agencies, law enforcement organizations, and regulatory institutions.

- Renewal and expansion support: Partner closely with Account Directors to support commercial objectives by providing account health insights, adoption evidence, and structured value demonstrations.



Take accountability for the customer retention and revenue outcomes driven by successful adoption, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).

- Product feedback and collaboration: Establish effective feedback loops between customers and Product teams, translating adoption barriers, feature requests, and emerging use cases into actionable product recommendations.

- Regional teamwork: Collaborate with colleagues across EMEA, sharing successful account strategies, workflows, documentation, and best practices to ensure consistent customer coverage across different languages and markets.

- Continuous improvement: Develop and refine customer success processes in a fast-moving environment, testing new approaches, gathering feedback, and implementing improvements quickly.

- End-to-end ownership: Take responsibility for customer success within your portfolio, including resolving mission-critical issues and responding flexibly to urgent customer needs outside standard working hours when necessary.

Requirements:
- At least 5 years of professional experience in Customer Success, Deployment Strategy, or other post-sales customer-facing roles, with demonstrated accountability for customer adoption, retention, GRR, and NRR.

- Relevant industry experience or strong domain knowledge in law enforcement, public sector, cybersecurity, national security, financial crime, or blockchain intelligence.

- Ability to build credibility and establish trusted relationships with investigators, analysts, government representatives, and senior public sector stakeholders.

- Proven experience developing and implementing AI-powered workflows in production environments, integrating inform

📌 Deployment Strategist, Public Sector (España)
🏢 Jobgether
📍 España