Our partner is looking for a Deployment Strategist, Public Sector based in Spain. As a Deployment Strategist, you will take ownership of the post-sale customer experience for a portfolio of public sector organizations across the EMEA region. You will collaborate with commercial, product, and technical teams to support renewals, improve customer satisfaction, and influence product development. Lead the onboarding and implementation experience for a portfolio of EMEA public sector customers, ensuring clear onboarding plans, effective product adoption, and measurable usage across all solutions. Design and implement production-ready AI workflows that integrate information from platforms such as ChurnZero, Salesforce, Gong, and product usage telemetry to automate account health reporting, business review preparation, and customer success processes. Lead Quarterly Business Reviews (QBRs), executive business reviews, and strategic customer meetings with senior stakeholders across government agencies, law enforcement organizations, and regulatory institutions. Partner closely with Account Directors to support commercial objectives by providing account health insights, adoption evidence, and structured value demonstrations. Take accountability for the customer retention and revenue outcomes driven by successful adoption, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Develop and refine customer success processes in a fast-moving environment, testing new approaches, gathering feedback, and implementing improvements quickly.



Take responsibility for customer success within your portfolio, including resolving mission-critical issues and responding flexibly to urgent customer needs outside standard

working hours
when necessary. At least 5 years of professional experience in Customer Success, Deployment Strategy, or other post-sales customer-facing roles, with demonstrated accountability for customer adoption, retention, GRR, and NRR. Relevant industry experience or strong domain knowledge in law enforcement, public sector, cybersecurity, national security, financial crime, or blockchain intelligence. Ability to build credibility and establish trusted relationships with investigators, analysts, government representatives, and senior public sector stakeholders. Strong understanding of AI tools, automation, and data-driven processes, with the ability to explain workflow logic and identify where human judgment remains essential. Experience managing customer relationships throughout the post-sale lifecycle, including onboarding, adoption, account health monitoring, and renewal support. Strong commercial awareness, with an understanding of how customer engagement and product adoption influence retention, revenue growth, and long-term account value.



Excellent executive communication and presentation skills, with the ability to lead strategic business reviews and engage confidently with senior government and public sector stakeholders. High levels of independence, initiative, and accountability, with the ability to prioritize effectively and drive projects forward without constant supervision. Comfortable operating in ambiguous and rapidly evolving product environments, with a practical mindset focused on testing solutions, delivering initial versions quickly, and improving through feedback. Strong analytical and problem-solving abilities, with experience translating customer data and feedback into actionable recommendations. Experience working with cryptocurrency intelligence, blockchain analytics, or digital asset investigations. Practical experience using customer success and sales platforms such as ChurnZero, Salesforce, and Gong, or comparable tools. Contribute to solutions that help public and private sector organizations investigate crime, disrupt illicit activities, and strengthen general security. Take ownership of strategic public sector accounts and directly influence customer outcomes, product adoption, and long-term success. Work at the intersection of artificial intelligence, blockchain intelligence, cybersecurity, and national security. Remote-first environment: Professional development: Expand your expertise in AI-powered workflows, customer success strategy, blockchain intelligence, and emerging technologies.

📌 Deployment Strategist, Public Sector (Ceuta)
🏢 Jobgether
📍 Ceuta