Our client is actively seeking a dedicated and empathetic Customer Support Specialist for a fully remote position. This role is integral to our client's commitment to providing exceptional service and support to their global customer base. You will leverage your communication and problem-solving skills to address customer inquiries, troubleshoot issues, and ensure a positive and seamless experience. This is a fantastic opportunity for an experienced customer service professional looking to work remotely and grow their career with a forward-thinking company. If you are self-motivated, organized, and passionate about helping others, we encourage you to apply for this role based remotely from Oviedo, Asturias, ES .

Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.

About the Role Our client is actively seeking a dedicated and empathetic Customer Support Specialist for a fully remote position. This role is integral to our client's commitment to providing exceptional service and support to their integral customer base. You will leverage your communication and problem-solving skills to address customer inquiries, troubleshoot issues, and ensure a positive and seamless experience. This is a fantastic opportunity for an experienced customer service professional looking to work remotely and grow their career with a forward-thinking company. If you are self-motivated, organized, and passionate about helping others, we encourage you to apply for this role based remotely from Oviedo, Asturias, ES .

Key Responsibilities

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- Responding to customer inquiries via email, phone, and chat in a prompt, professional, and courteous manner.

- Diagnosing and resolving customer issues,



ranging from simple inquiries to complex technical problems.

- Providing clear and concise instructions and guidance on product usage and troubleshooting steps.

- Accurately documenting all customer interactions, resolutions, and feedback in the CRM system.

- Collaborating with other departments to escrow unresolved issues and contribute to process improvements.

- Contributing to the development and maintenance of our knowledge base and support documentation.

- Striving to achieve high customer satisfaction scores and first-contact resolution rates.

Requirements

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- Previous experience in a customer support or similar role, with demonstrated success.

- Excellent verbal and written communication skills in Spanish.

- Strong empathy and active listening skills to understand customer needs.

- Proficiency with customer support software, ticketing systems, and CRM platforms.

- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.

- Strong problem-solving aptitude and critical thinking skills.

- High school diploma or equivalent; a college degree is a plus.

- A stable internet connection and a dedicated, quiet workspace are mandatory.

Benefits

As a Customer Support Specialist , you will receive a competitive salary, comprehensive health benefits, and paid time off. Our client offers robust training programs and numerous opportunities for professional development and career advancement. Enjoy the flexibility and autonomy of a fully remote role while being part of a collaborative and supportive team. xqbhyrx We believe in fostering a positive work environment that promotes work-life balance. This position, though remote, allows you to be connected to our team based in Oviedo, Asturias, ES , and contribute significantly to our

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📌 Customer Support Engineer (Gerona)
🏢 Arteche
📍 Gerona