About This Opportunity
We're working with a leading foundational AI lab to find experienced heads of support operations who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. We're looking for heads of support operations with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.
Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.
Compensation
$70/hour
Commitment
Adaptable, 5-20 hours per week (or more if desired)
Location
Fully remote, work on your own schedule
Start date
ASAP
Qualifications
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
About Ethos
Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. xcgbitx We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
Key Requirements
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
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📌 Expert Opportunity - Head Of Support Operations (España)
🏢 ETHOS
📍 España