VIP Regulatory Operations Manager
- (Hybrid)As you contemplate your future, you might be asking yourself, what's the next step? We're seeking an experienced VIP Regulatory Operations Manager to join our VIP Communications team in Barcelona (hybrid) to lead and optimise our global Regulatory Operations unit. Reporting directly to the Head of VIP Communications, you will operate as a hybrid leader, combining direct managerial oversight of 3 Team Leads with high-impact individual contributor responsibilities. 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine LiligoThis entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members. Diversity is our strength that's why our eDOers are coming from different nationalities from all continents
- 99% permanent contractsPrime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. What you will do: The Role's

Key Responsibilities
and TasksAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a VIP Regulatory Operations Manager in the VIP Communications team you will be in charge of: Role mission: Lead and optimise the global VIP Regulatory Operations unit, ensuring compliant, efficient, and legally aligned resolution of customer disputes, data protection matters,



and regulatory agency escalations across all active markets, protecting brand reputation and mitigating legal risk. Operational management & Coaching: Direct, coach, and manage 3 Team Leads and their teams. Drive operational excellence, ensure SLA compliance, top-tier performance, and quality control across all regulatory and dispute streams, maintaining the 360o VoC to elevate customer experience. Personally supervise, review, and authorise complex, high-stakes regulatory responses, communication materials, consumer protection/data privacy proceedings, and consumer court file preparations. Proactively monitor regulatory dispute patterns to identify emerging legal and reputational risks. AI Transformation & Project execution: Legal & External affairs teams liaison: Act as the primary operational link between VIP Communications, internal Legal teams, External Affairs, regional regulatory bodies, and government authorities within the consumer dispute resolution framework. Reporting & Performance: Track key operational metrics, measure resolution efficiency, and report regulatory incident metrics and actionable risk insights directly to the Head of VIP Communications to support continuous business process improvement. Bachelor's Degree in Law (LL.or equivalent legal qualification (highly valued, but not strictly required).
Demonstrated experience in the online travel industry, e-commerce,



or subscription-based platforms. Strong background in Regulatory Operations, Data Privacy, and High-Risk Customer Dispute Resolution. In-depth familiarity with international consumer protection frameworks, GDPR/Data Privacy regulations, and dispute resolution boards across European and integral markets. Demonstrated track record of managing relationships with external regulatory bodies, consumer protection agencies, and internal Legal/External Affairs teams. Hands-on experience leading operational transformation projects, specifically leveraging AI tools, automation, and tech-driven process optimisation. Exceptional analytical and critical thinking skills with the ability to translate complex regulatory data and metrics into strategic risk insights. Proven crisis management skills with sound judgment when supervising high-stakes legal and reputational escalations. Strong leadership, coaching, and change management capabilities to empower team autonomy and maintain high operational standards. Prime Plus membership, Competitive salary and benefits package, including flexible benefits, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.

We offer
a hybrid home-office model focused on outcome, not time-in-seat. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile Mindset environment with recognition at our core. We are an equal opportunity employer and value diversity at our company.

📌 Regulatory Operations Manager (España)
🏢 Edreams
📍 España