Territory Customer Experience Manager (TCEM)

Location: JDISA (Spain & Portugal)
Job Grade: 7 Exempt

We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support.

The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust.

- Problem escalation - dealer contact, helps to analyze and solve technical issues
- Develop skills of dealership team and customers to optimize machine performance and supports training
- Backup product support in field - Technical Communicator Coordination and support dealer knowledge center
- Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer
- Regular customer visits - retention focus
- Work on machine monitoring center utilization with dealers
- Serves as the interface between the field, dealerships, and manufacturing plants
- Promote and facilitate the use of centralized support services and connected tools

What we offer

- An opportunity to shape and improve customer experience within a leading general organization.
- A dynamic and collaborative environment with close interaction with the dealer network.
- Exposure to strategic business initiatives and customer-focused transformation projects.




- Professional growth and development opportunities.
- The chance to make a meaningful impact on customer success and dealer performance.

Education

- Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field.
- Is required a strong.
- Knowledge about Ag field applications and agronomy

Experience

- Experience in customer support, aftersales, dealership development, service operations, or commercial roles.
- Technical Ag Machinery background and agronomy
- Knowledge of the agriculture, construction, or equipment industry is preferred.
- Experience leading continuous improvement initiatives and process optimization projects.Proven ability to work effectively across multiple functions and stakeholder groups.
- Experience working with dealer networks is highly desirable.
- Strong customer focus and passion for service excellence.
- Excellent relationship-building and communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to influence and drive change without direct authority.
- Strategic mindset with a results-oriented approach.
- Strong collaboration and teamwork skills.
- Ability to identify opportunities and convert them into actionable plans.
- Willingness to travel regularly within the assigned territory.

We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making.

Job Segment: Agricultural, Scientific, Marketing Manager, Agronomy, Manager, Agriculture, Engineering, Marketing, Management

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📌 Territory experience customer manager (Parla)
🏢 John Deere
📍 Parla