Overview
In this role you lead the general VIP Regulatory Operations, ensuring compliant and efficient handling of customer disputes, data privacy matters, and regulatory escalations. You will coach a team of three leads and drive AI-driven process improvements to reduce risk and protect the brand. You’ll coordinate with Legal, External Affairs and regulators, while reporting performance metrics to the Head of VIP Communications. This position combines strategic leadership with hands-on risk management in a fast-paced travel platform. You’ll shape regulatory operations and elevate customer experience at scale.
Compensaciones / Beneficios
flexible benefits
birthday day off
relocation support
equipment choosing and ownership after 3 years
hybrid home-office model
well-being focus Responsabilidades
Lead and optimise the global VIP Regulatory Operations unit across markets
Directly coach and manage 3 Team Leads and their teams
Oversee high-risk regulatory responses and consumer protection/data privacy matters




Drive AI-driven transformation and automate regulatory workflows
Liaise with Legal, External Affairs and regulators in disputes frameworks
Track operational metrics and report risk insights to Head of VIP Communications Requisitos principales
3+ years managing Team Leads or multidisciplinary teams in fast-paced settings
Bachelor in Law (LL. B.) or equivalent legal qualification (valued)
Experience in online travel, e-commerce or subscription platforms
Strong background in Regulatory Operations, Data Privacy and High-Risk Dispute Resolution
Familiarity with GDPR/Data Privacy and international consumer protection frameworks
Experience managing relationships with regulatory bodies and internal Legal/External Affairs
Hands-on experience with AI tools, automation and process optimization
Excellent analytical and crisis management skills leadership
analytic thinking
crisis management
Regulatory Operations
Data Privacy
AI-driven process automation

📌 Vip Regulatory Operations Manager (Barcelona)
🏢 Edreams
📍 Barcelona