At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.
Team: Care, Level 1 support
Reports to: Team Lead, Level 1 support
Level 2 escalations, Account Management, Onboarding, Quality Analyst
Schedule: full time, 40 hours, Monday to Friday. Shift: 06:00 to 15:00 Barcelona time (CET / CEST), 8 hours of work and a 1-hour lunch break. The shift is fixed, not rotating. Public holidays follow the Spanish calendar. No weekend rota: the early shift is your coverage contribution
Setup: fully remote
Why this shift exists
Between 06:00 and 09:00 you and your shift partner are the human side of bsport support: you pick up what Fin (our AI agent) handed off overnight and everything new that comes in.
First contact on every conversation during your shift
Pick up Fin handoffs and new conversations in chat and email, starting with the overnight queue (APAC, US late evening).
Solve standard requests: passes, subscriptions, bookings, members, invoices to members, branded app how-to, payment status.
Cases that must wait for Level 2 or Account Management office hours:



you tell the client when they will hear back, and you log a clear handover.
Flag recurring questions and missing help centre content, in particular what APAC clients ask that the help centre does not answer.
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Level 2 escalations owns payment cases, app cases, quality and bug cases.
Account Managers own commercial conversations (contracts, upsells).
Overnight queue cleared by 09:00 on a normal day.
Month 1: product training and shadowing on the day shift (09:00 to 18:00); Month 2: move to the 06:00 shift alongside the current morning-shift specialist; autonomous on standard requests in English.
Month 3: close to full productivity and on the quality bar; you can hold the morning alone when your shift partner is off.
1+ year in customer support, ideally for software.
~ Native or fluent English; good written French or Spanish is a plus.
~ Available for a fixed 06:00 start, Monday to Friday, long term.
~ Clear, warm writing; AI-powered, from day one Your own Claude account and a monthly AI tools budget.
Your health comes first Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.
Get more from your pay Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.
A great place to work, live and connect Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.

📌 Customer Support Specialist-English-Speaking Markets | Early Shift (Barcelona)
🏢 bsport
📍 Barcelona