Ever wondered how the products in your local supermarket reach Europe? Or how your online orders are delivered so quickly to your doorstep? At Maersk, we make it happen. From enabling global trade to supporting the distribution of life-saving vaccines, we are shaping the future of logistics. At Maersk, we are on a journey to become

The General Integrator of container logistics , connecting and simplifying our customers’ supply chains. This is a unique opportunity to be part of a transformation towards a more

customer-centric, digital, and agile organization .

We are currently looking for a

Landside Multicarrier Agent

to join our dynamic team in Madrid. In this role, you will

own and manage the end-to-end inland customer experience , ensuring smooth, compliant, and efficient execution of inland services.

You will act as the

key point of contact

for customers, vendors, and internal stakeholders, driving operational excellence and delivering high-quality service. The role requires the ability to work independently, while also collaborating effectively across teams and, where relevant, supporting and guiding others.

Key Responsibilities

Manage and monitor the

end-to-end inland service process , ensuring compliance with company procedures and regulatory requirements

Act as the

main point of contact

for customer inquiries related to inland services, ensuring timely and effective resolution

Deliver

value-added solutions

by leveraging strong business and process understanding

Maintain a

customer-centric approach , proactively identifying risks and preventing errors

Prepare and submit

accurate documentation

in a timely manner

Support

customer retention and growth

through cross-selling and up-selling opportunities

Ensure adherence to

Standard Operating Procedures (SOPs) and operational guidelines





Maintain

proactive and clear communication

with customers, vendors, and internal teams, including participation in regular calls

Collaborate with

Commercial and Customer Service teams

to strengthen customer relationships

Support reporting activities and execute additional tasks as assigned by the Team Leader or Manager

What We Are Looking For

Good understanding of

logistics and supply chain operations

Strong

communication skills

with the ability to engage confidently with stakeholders

High level of

customer focus

and a passion for delivering exceptional service

Ability to

work effectively under pressure

while maintaining organization and accuracy

A

team-oriented mindset , with the ability to collaborate and contribute to shared goals

Strong sense of

urgency and ownership , with the ability to drive issues through to resolution

A

proactive and positive attitude

Good command of

English (written and spoken) Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

📌 Spain Inland Agent Multicarrier (Madrid)
🏢 A. P. Møller-Mærsk
📍 Madrid