As a Ramp-up Account Manager, you’ll own a book of accounts across European markets. This isn’t a passive renewal role: you’ll treat your portfolio like a sales territory, proactively growing wallet share, spotting upsell and cross-sell opportunities, and building client relationships that help prevent churn. You’ll look after customers for their first 90 days after activation (their first subscription payment). Your main objective is to drive quick, thorough product adoption, focus on revenue, and turn new customers into High Value Clients (HVCs)Explore clients’ businesses and needs in depth, then position Finom’s products to address the opportunities you uncoverDrive expansion revenue and ARPA growth while reducing voluntary churnOwn a portfolio of high-value SME clients across European markets and drive sustainable revenue growthQualify clients quickly and accurately, then prioritise them according to their valueProactively engage your portfolio through outreach and check-ins rather than only reacting to inbound requestsIdentify and execute upsell and cross-sell opportunities across Finom’s product suite, including plans, card spend, invoicing, and creditBuild genuine relationships with decision-makers and be the person they call when something needs sortingUse account data, usage signals,



and portfolio trends to inform outreach priorities and commercial conversationsMonitor account health signals and step in early on at-risk accounts before churn becomes likelyMaintain a clean pipeline and track activity in SalesforceUse Modjo, Finom’s AI call intelligence tool, to sharpen your performance and share learnings with the teamWork closely with onboarding, product, and support to make sure clients get what was promised Commercially sharp, thinking in terms of revenue per account, expansion potential, and portfolio mix—not just satisfaction scores Data-driven, using data to make decisions, spot usage drops before they become churn risks, and identify the right moment for a plan-upgrade conversation Proficient in Salesforce, Google Workspace, and Slack. Experience with Modjo or a similar call tool is a bonus At least 2 years of account management experience in fintech or B2 B Saa SHungry to win and able to push for results without being chased Comfortable working in a fast-moving scale-up where the playbook is still being written in places At least 1 year of outbound or business development experience, with the ability to open conversations and create urgency without being pushy Fluent in English and a native-level speaker of French A confident communicator who can run a QBR, push back when needed, and upscale the right things#J-18808-Ljbffr

📌 Ramp-Up Account Manager (French Speaker) (Madrid)
🏢 Finom
📍 Madrid