Job Description
Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.

As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. YouYou want:

-

- Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public

- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).

- Active participation in the respective vertical squad of the T Cloud Public.

- Avoiding "churn" through proactive analysis and management of T Cloud Public customers.

- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.

- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.

- Ensuring customer satisfaction.

- Participation in the planning and forecasting processes.

- Transferring customer requirements to the T Cloud Public impediment and demand process.

- Supporting the further development of cloud handling support.

Qualifications

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- Completed degree in computer science, engineering or comparable training or further education.

- Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.

- Top knowledge and experience in the field of AI

- Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise

- Strong knowledge of market-relevant cloud ecosystems and experience with partners

- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).

- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace

- Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.

- High resilience, adaptability to dynamically changing processes/startup mentality.

- Very good technical understanding of standardized service provision through platforms.

- Detailed knowledge of the processes and structures in your own company.





- Experience in international cooperation with Local Business Units and NatCos.

- High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.

- Willingness to travel nationally and internationally.

Certifications required for the position:

-

- OTC Practitioner certification or comparable AMIGO Hyperscaler certification

- Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

-

- DevOps Foundation

- OTC Architect

- Fluent written and spoken German and English .

Additional Information
What do we offer you?
Work environment & flexibility

-

- International, dynamic and collaborative environment.

- T-Social: social initiatives (sports, community, health, ...).

- Hybrid work model (remote/on-site).

- Flexible working hours.

Growth & development

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- Customized training: access to Coursera to learn whatever you want, whenever you want.

- Weekly language classes (English & German).

- International Mentoring Sessions & Experience Days.

Compensation & benefits

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- Adaptable compensation plan (health insurance, meal vouchers, childcare, transport).

- Telemedicine.

- Life and accident insurance.

- Social fund.

Wellbeing & time off

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- 26+ working days of vacation per year.

- Free access to specialists services (medical, legal, wellness).

- 100% salary coverage during medical leave.

- And many more advantages of being part of T-Systems!

Your Task

As a Senior Customer Success Manager , you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. xqbhyrx

Responsibilities

-

- Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public

- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)

- Active participation in the respective vertical squad of the T Cloud Public





- Avoiding "churn" through proactive analysis and management of T Cloud Public customers

- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public

- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public

- Ensuring customer satisfaction

- Participation in the planning and forecasting processes

- Transferring customer requirements to the T Cloud Public impediment and demand process

- Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.

Must Have Skills

-

- Completed degree in computer science, engineering or comparable training or further education

- Top knowledge and experience in the areas of cloud and IT architecture

- Top knowledge and experience in technology strategy

- Top knowledge and experience in sales and business development

- Top knowledge and experience in the field of AI

- Strong communication and presentation skills with correct and confident behavior in customer contacts

- Strong knowledge of market-relevant cloud ecosystems and experience with partners

- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)

- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace

- Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes

- High resilience and adaptability to dynamically changing processes/startup mentality

- Very good technical understanding of standardized service provision through platforms

- Detailed knowledge of the processes and structures in your own company

- Experience in international cooperation with Local Business Units and NatCos

- High social skills

- Ability to work in a team and integrate

- Good assertiveness

- Ability to work independently

- Willingness to travel nationally and internationally

- OTC Practitioner certification or comparable AMIGO Hyperscaler certification

- Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications

- Fluent written and spoken German and English

Nice to Have Skills

-

- DevOps Foundation certification

- OTC Architect certification

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📌 Customer Success Manager (M/F/D) T-Cloud German Speaker (Granada)
🏢 T-Systems
📍 Granada