Experteer Overview As the Service Delivery Manager, you will own the end-to-end operational delivery and governance for a portfolio of recurring services. You will partner with Customer Success, Account Management, and delivery teams to ensure high-quality service, transparent performance, and proactive risk management. You’ll help customers adopt scalable, outcome-focused services under Success4 U, shaping how value is delivered. This role offers visibility, impact, and opportunities to improve delivery practices across the organization.Compensaciones / Ventajas -

Own the operational service relationship for assigned customers and act as the primary delivery contact -

Ensure recurring services meet scope, SLAs, KPIs and commitments with clear performance visibility -

Lead service governance and reviews, communicating performance, risks, and improvement actions -

Monitor service performance, satisfaction, consumption, and signals to drive continuous improvement -

Identify, escalate and manage delivery and retention risks with cross-functional stakeholders -

Collaborate with Delivery, Support, Cloud Operations, Customer Success, Product, Consulting and Account Management -

Maintain oversight of service scope, consumption, milestones, and risk reporting -

Connect service delivery with customer outcomes to support value, adoption and Success4 U conversations -

Identify gaps and growth opportunities from customer interactions and reviews for qualification and follow-up -

Maintain accurate governance records and reporting in the appropriate systems -

Coordinate service delivery across internal teams with clear ownership and handovers -





Support retention and renewal readiness by providing operational evidence to Customer Success and Account Management -

Maintain commercial awareness of scope, consumption, and delivery risks to support forecasting and margin awareness -

Support compliance with contractual commitments and governance requirements -

Drive continuous improvement using data and feedback to enhance recurring services and delivery practices -

Share knowledge and best practices across Recurring Services to improve consistency and experienceResponsabilidades -

Bachelor's degree or equivalent professional experience -

5+ years in Service Delivery, Customer Success, Managed Services, Consulting, or Enterprise Software -

Proven ability to manage strategic customer relationships and executive stakeholders -

Strong understanding of Saa S, Cloud, Managed Services, and recurring revenue models -

Experience managing multiple customer engagements simultaneously -

Excellent communication, stakeholder management, and influencing skills -

Fluent in Swedish and English with strong written and spoken skills -

Commercial awareness with renewals, contracts, service consumption, and revenue retention -

Ability to identify and manage customer, delivery, and commercial risks -

Experience working across Sales, Support, Product, Consulting, and Delivery teams -

Proven track record of managing escalations and driving successful outcomes -

Strong analytical, organizational, and planning skills -

Experience with ERP, enterprise software, or cloud applications preferred -

International customer experience is an advantageRequisitos principales -

attractive salary -

unlimited vacation policy -

international environment -

personal and professional growth -

autonomy -

collaborative culture

📌 Service Delivery Manager (Swedish Speaking) (Granada)
🏢 UNIT4 Group
📍 Granada