OBSERVABILITY MANAGER (SERVICE MANAGER)Are you an experienced IT operations manager with real hands‑on experience managing services under SLA? We're looking for someone who can lead end‑to‑end delivery of a critical observability service—network monitoring, device management, and platform oversight. If you've managed NOC operations, incident escalations, and SLA compliance in a real environment, this is your role.ABOUT DXCDXC Technology is a global leader in IT services and digital transformation. We help enterprises run mission‑critical systems while modernizing IT infrastructure across public, private and hybrid clouds. In Spain, we are one of the main IT market leaders with nearly 8,000 professionals across thirteen locations, serving over 200 customers from all industries. We work with leading companies to guide their digital transformation.ABOUT THE ROLEThe Observability Manager is responsible for the end‑to‑end delivery of the Observability service (network, device and platform monitoring) for the client, ensuring compliance with SLAs and KPIs, prioritizing incidents, governing the relationship with the client, and driving continuous improvement. In this role, you will oversee the global operation of the service and the team, coordinating across business areas, Service Desk, L2/L3 technical teams, field technicians and providers. You will track SLA and KPI performance, review daily and weekly reports, and present results to the client, ensuring the service runs smoothly and meets agreed commitments. You will also lead the transition and knowledge transfer from the outgoing provider, manage staffing, shifts and coverage, and validate continuous improvement actions such as threshold tuning, correlation, coverage and automation, while driving the commitments of the Nexthink proposal and agreeing KPIs with the client. Service coverage is Monday to Friday, 07:00-22:00 (devices)



and 08:00-19:00 (Nexthink platform).ESSENTIAL JOB FUNCTIONSOversee the integral supervision of the service and the teamPrioritize relevant incidents and manage mass alarm handlingTrack SLAs and KPIs, including proactivity, MTTD and MTTR metricsReview daily and weekly reports and present results to the clientCoordinate with business areas, Service Desk, L2/L3 technical teams, field technicians and providersValidate continuous improvement actions such as thresholds, correlation, coverage and automationDrive the commitments of the Nexthink proposal and agree KPIs with the clientLead the service transition and knowledge transfer from the outgoing providerManage staffing, shifts and service coverageGovern SLA compliance, escalations and continuous improvement with the clientBASIC QUALIFICATIONSDegree in Computer Science/Telecommunications or equivalent experienceITIL knowledge (incidents, problems, changes)Spanish and English language proficiencyExperience managing IT operations, monitoring or NOC services under SLAKnowledge of ITIL (incidents, problems, changes), ServiceNow and monitoring toolsGovernance and reporting skills with clientsData analysis skillsLeadership and team management skillsClient interlocution skillsSLA and escalation management skillsDecision‑making skillsContinuous improvement orientationCommunication skillsOTHER QUALIFICATIONSITIL 4 certificationExperience in service transitions and knowledge transfer from an outgoing providerKnowledge of Nexthink and branch network monitoring (SD-WAN, Wi‑Fi, routers)WHY DXC?At DXC, you'll join an employer of choice with strong values and a people‑first culture built on inclusion, belonging and learning. You'll find real opportunities for professional development through meaningful work on leading projects for market reference clients, using leading technologies across the IT sector. We support flexibility and work‑life balance, foster an excellent work environment, and invest in continuous learning through DXC University with unlimited certifications. We act with integrity and a strong sense of corporate citizenship, building an inclusive culture with community impact. It's also a place to build for the long term, with stable employment and a competitive package of social benefits—so brilliant people can advance their careers while helping our customers succeed. If you don't tick every box, that's okay. We value attitude and the ability to learn.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations—helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.
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📌 OBSERVABILITY MANAGER (SERVICE MANAGER) (Avilés)
🏢 DXC Technology
📍 Avilés