Описание Scopely is a video game and interactive entertainment company that creates, develops, publishes, and live-operates games across mobile, web, PC, and console. Its portfolio includes MONOPOLY GO, Pokémon GO, and other games, and its proprietary technology platform is Playgami. Задачи
* Run diagnostics, assess impact, prioritize support requests, and own them through resolution with timely, empathetic communication
* Troubleshoot workstation, connectivity, identity, and workplace technology issues across macOS, Windows, iOS, and Android
* Maintain operational ownership, technical knowledge, and clear escalation paths as a subject-matter expert
* Support employee onboarding, offboarding, device lifecycle, and access processes
* Prioritize tasks based on impact and urgency
* Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service
* Apply security best practices, focusing on data integrity and malware protection for workstations
* Produce technical documentation, runbooks, standards, and knowledge-base content
* Research and recommend innovative, automated approaches to system administration tasks that scale with company growth
* Use AI responsibly to improve support while maintaining human oversight
* Support the AV/VC platform (Zoom) Требования




* At least 5 years of related IT support or service desk experience
* Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology
* Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls
* Hands-on experience with Jira Service Management or a comparable platform
* Experience with scripting and delivering process improvements or automation
* Strong English language skills
* Excellent interpersonal and communication skills, including the ability to work with users at all organizational levels
* Decision-making, xqysrnh time management, planning, communication, and end-user service skills
* Будет плюсом: experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms, experience building prototypes, test cases, or small automation solutions, relevant IT service management, cloud, endpoint, or security certification Условия
* On-site at the Barcelona hub, 5 days a week
* The role involves access to sensitive or confidential employee or customer PII and/or company financial information; background checks apply after a conditional offer
* No payment or financial information is requested during the application or hiring process

📌 IT support technician for video games (Barcelona)
🏢 Scopely
📍 Barcelona