02 nov
|
Jobgether
|
España
Our partner is looking for a Customer Success Manager — Measure Marketing based in Spain. As a Customer Success Manager, you will build trusted, long-term relationships with B2B clients while ensuring their digital marketing investments deliver measurable business results. You will connect SEO, paid search, content, and emerging AI-powered search strategies to outcomes such as visibility, qualified traffic, and lead generation. Acting as the primary client contact, you will translate complex performance data into clear insights, strategic recommendations, and actionable plans. You will work closely with SEO, PPC, content, web, and development specialists to keep projects aligned with client objectives. By proactively identifying risks and opportunities, you will strengthen retention, improve customer satisfaction, and support account growth. This is a fully remote opportunity requiring at least five hours of daily overlap with North American Eastern Time. Accountabilities You will take ownership of client relationships, account performance, and delivery coordination, ensuring that every client understands the value of the work being delivered. Client Relationship Management: Performance Analysis and Reporting: Interpret data from GA4, Google Search Console, Google Ads, Microsoft Ads, HubSpot, and agency reporting platforms. Explain performance trends, their business implications, and recommended next steps in clear, accessible language.
- SEO, PPC, and AI Search Strategy:
Help clients understand developments in traditional and AI-powered search, including AI Overviews, zero-click results, and citations in tools such as ChatGPT and Perplexity. Connect GEO, AEO, SEO, and PPC performance to visibility, qualified traffic, leads, and cost per lead.
- Content and Conversion Optimization: Align content strategies with client objectives, identify gaps affecting search visibility, and flag situations where increased traffic or advertising clicks fail to generate more leads. Coordinate conversion rate optimization improvements with web teams.
- Customer Retention and Account Health: Monitor account performance, customer sentiment, and retention indicators. Project and Delivery Coordination: Translate client success plans into actionable ClickUp projects with clear owners, milestones, and deadlines. Coordinate SEO, PPC, content, web, and development teams while managing expectations, scope, and profitability.
- CRM and Workflow Management: Maintain accurate and up-to-date HubSpot records, automate repetitive reporting and follow-up activities, and use AI-powered tools to improve operational efficiency.
- Performance Ownership: Requirements The adecuado candidate combines customer success or account management experience with a practical understanding of digital marketing, analytical thinking, and confident client communication. You should be comfortable managing multiple stakeholders, interpreting performance data, and turning insights into business recommendations.
📌 Customer Success Manager — Measure Marketing (España)
🏢 Jobgether
📍 España