Our partner is looking for a Customer Success Manager (German language) based in Spain. We are looking for a German-speaking Customer Success Manager to join an international VIP Service team within a fast-growing technology-driven environment. In this role, you will build strong relationships with customers, deliver personalized support, and enhance the overall customer experience. You will focus on engaging users within the entry-level VIP segment, identifying their needs, and helping them discover relevant products, services, and activities. Accountabilities:
- Provide high-quality, personalized customer support to users within the Bronze VIP segment, ensuring a positive and engaging experience.
- Identify opportunities to convert Bronze VIP users into higher-tier VIP customers by highlighting relevant services and benefits.
- Work toward established KPIs and individual performance targets.
- Maintain up-to-date knowledge of existing products, services, tools, and newly introduced features.




- Collaborate with internal teams to ensure smooth customer interactions and consistent service quality.
- Work a stable Monday-to-Friday schedule from 13:00 to 22:00 Kyiv time.

Requirements:
- Fluency in German, both written and spoken, with the ability to communicate confidently and professionally with customers.
- Strong customer relationship management abilities and the capacity to build trust through personalized interactions.
- Proven ability to handle customer objections, respond to concerns, and communicate the value of additional products or services.
- A customer-oriented mindset, with a genuine interest in improving customer satisfaction and delivering high-quality support.
- Good organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Knowledge of English, French, or Italian would be an additional asset.
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Benefits:
- Fully remote working arrangements,.

📌 Customer Success Manager, German or Italian Speaking (España)
🏢 Jobgether
📍 España