We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.
With our commitment to Quality, Reliability and Sustainability at the heart of everything we do, our over 2000 employees work continuously to meet our customers’ needs. Centrient Pharmaceuticals is wholly owned by Bain Capital Private Equity, a leading integral private investment firm.
The Position The Commercial / Customer Service department has a vacancy in its Barcelona team for the following position.
The Customer Service Agent owns the order management process end-to-end and acts as a go-to person for customer and order related questions, both internally and externally. The Customer Service Agent will act as a SPOC for all customer related matters. He/ She will strongly liaise with related functions (Sales, Supply planning, Logistics) to drive the order management process.
The Customer Service Agent reports to the Regional Customer Service Agent Team Lead.
Dedicated real-time customer Support via phone calls, regular catch-up meetings, F2F meetings and emails.
Co-ordination with Sales, Supply Chain and Finance such as Planning, WH, International Logistics, export,



import & Finance team for on time deliveries.
Status monitoring and driving fulfillment of open orders, In transit deliveries or any schedule updates, including escalation mngt.
Shipment planning (rolling months) for all domestic, export and intercompany shipments including lead time considerations.
Ownership of customer master data records.
3+ years of experience in sales and/or call center within a B2B environment including:

Fluent in English language equivalent to level B.MS Office – ERP system SAP.
Knowledge of Data mining tool (e.Knowledge of CRM tools (e.g SAP C4C preferred).
Terms and reward We offer a local contract in a challenging, comprehensive, operational environment, with many opportunities for personal input and growth and plenty of discussions with other professionals. You have a lot of freedom and responsibility in an open, direct, and informal atmosphere.
For more detailed information about the role and about the Recruitment & Selection process you can contact us via We invite you to visit our website for information about our company.

📌 Customer Service Agent (San Feliú de Llobregat)
🏢 Centrient Pharmaceuticals Netherlands
📍 San Feliú de Llobregat