Concentrix is hiring a Quality Evaluator & Coach (Danish-speaking) onsite in Benalmádena, Spain.
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You will monitor quality, coach agents and support daily operations across calls, emails and back-office tasks.
The role blends data analysis, reporting and hands-on operational work, with 65% hands-on. xqbhyrx
You'll review KPIs, run calibration sessions every eight weeks and present performance data to clients.
The position offers a full-time schedule, a base salary plus performance bonus, and