is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. For further information on Enerpac Tool Group and its businesses, visit the Company's website at
The Customer Service Representative is a key point of contact for customers across South East Europe, providing responsive and professional support throughout the customer journey.Based in our Alcobendas, Madrid office, the role manages customer enquiries, quotations and orders from initial request through to completion. This role operates on a hybrid working model, with Monday to Thursday onsite in Alcobendas and Friday working from home.
Fluency inItalian, Spanish and English is required to effectively support our customers and internal teams across the region.
Act as a key point of contact for customers across South East Europe, responding to enquiries and providing ongoing support.
Maintain accurate customer, opportunity and order information within Salesforce and other business systems.
Follow up on company-generated leads and coordinate with the Sales team to support customer opportunities.
Support incoming customer calls and enquiries in coordination with the wider Customer Service team.
Support the Customer Service Supervisor with reporting, data and relevant business information.




Contribute to customer activities, exhibitions, conferences and local commercial initiatives when required.
Identify opportunities to improve processes, communication and the overall customer experience.
Support other activities related to the day-to-day operation and continued development of the business.
Understands the importance of quotations, order management, customer relationships and commercial outcomes.
Works effectively across Customer Service, Sales, Operations, Finance and other functions.
Comfortable working with CRM, ERP and Microsoft Office tools in a customer-focused environment.
Previous experience in customer service, sales support, order management or a similar commercial role.
Fluent Italian, Spanish and English, both written and spoken, is required.
Good working knowledge of Microsoft Office, including Word, Excel and PowerPoint.
Experience using a CRM or ERP system is beneficial; Salesforce experience would be an advantage.
Experience within an industrial, engineering or technical environment would be beneficial but is not essential.
Competitive salary and performance-based incentive programme.
Hybrid working model with the flexibility to work remotely on Fridays.
Opportunities to collaborate with global teams and senior business leaders.
Employee Resource Groups providing networking, development and leadership opportunities.
We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
If you’re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a general scale.
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📌 Part Time Evening and Weekends Customer Care Assistant (Madrid)
🏢 enerpac
📍 Madrid