At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular

Job Description:

The Customer Success- Mid Accounts manages a portfolio of mid-sized clients via remote engagement. The role strengthens relationships, supports benefit usage, and identifies new value opportunities aligned with clients' employee engagement goals. Acting as a strategic advisor, the Farmer drives satisfaction, upsell opportunities, and renewals across accounts.

Responsibilities:

1. Relationship Management & Retention Planning Conduct quarterly business reviews and virtual check-ins with HR and business stakeholders.



Monitor usage trends and client feedback to flag risks or growth opportunities. Maintain high client satisfaction through timely, relevant follow-ups.
2. Growth Opportunity Identification & Upselling Analyze client maturity and expansion readiness to identify new solutions or benefit categories. Present upsell opportunities tailored to client size, strategy, or changing needs. Guide decision-makers in aligning benefit investments with employee outcomes.
3. CRM & Reporting Use Salesforce to track touchpoints, renewal dates, upsell pipelines, and risk signals. Collaborate with Sales Leadership on

📌 Customer Success (Madrid)
🏢 Pluxee Belgium
📍 Madrid