You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.

Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia
Maintain up-to-date knowledge of the full Crisis24 solution portfolio to represent it accurately in both pre-sales and delivery conversations

Develop in-depth knowledge of the features and configuration options of the products supported by this role
Stay current on Travel Risk Management, Business Continuity and Critical Event Management best practices, as well as regulatory expectations relevant to clients in Southern Europe (for example duty of care and data protection)

Record client interactions, project status, and technical engagements accurately in CRM and project management tools

Advanced professional proficiency in French, Spanish, and English, written and spoken. Proven track record of managing client relationships and successfully delivering software implementations,



ideally with large multinational organisations

Good understanding of SaaS applications, APIs and enterprise integrations (SSO, HR systems, travel booking data); familiarity with XML, HTML or data transformation is a plus
Experience with Salesforce and project management tools such as Jira
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)

Excellent organisational and project management skills, with the ability to run several implementations and pre-sales engagements in parallel

Adaptability and autonomy, comfortable shifting between delivery and pre-sales as priorities evolve
Bachelor's degree in Business, Computer Science, Information Technology or a related field, or equivalent professional experience
Project management certification (for example, PMP or ScrumMaster) is a plus
Familiarity with Agile methodologies

📌 Implementation Specialist (Madrid)
🏢 Crisis24 Group
📍 Madrid