The Senior Escalation Specialist serves as a technical expert and mentor within Amazon Maintenance Operations Centre (AMOC).
This role combines advanced technical troubleshooting with operational guidance, focusing on complex escalations and process improvement initiatives.
The position requires an experienced professional who can handle sophisticated technical challenges, mentor colleagues, and drive operational excellence through best practices and standardization.
AMOC provides 24/7 monitoring, facilities escalation management, vendor dispatch and tracking, documentation and resolution management for multiple Amazon business units with and without dedicated onsite maintenance personnel.
The Senior Specialist contributes to developing standard operating procedures, maintaining service quality, and implementing process improvements to meet business objectives.
Key job responsibilities - Respond to and triage incoming work requests within standard service level agreements (SLAs) - Manage remote works from start to end, including work order/purchase order raising and receipting - Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H

📌 Base Building Maintenance (Barcelona)
🏢 Amazon Spain Fulfillment, S. L. U.
📍 Barcelona