Location:
Remote in Europe Working schedule: Native or full professional proficiency in English, Italian and French is required for this role. In addition, fluency in Spanish is highly desirable. Nivoda is a rapidly scaling general B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Our platform gives businesses of all sizes, from independent jewellers to major retail chains access to the world's best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry. Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. Our Customer Support team is the heartbeat of Nivoda's mission. We're highly attentive, customer-obsessed agents distributed across 8+ countries, dedicated to delivering exceptional service and seamless experiences 24/7 via live chat, phone, WhatsApp, and email. As a Senior Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email,



handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. In addition to delivering exceptional customer support, you'll help onboard and train new joiners, provide guidance and coaching to colleagues, handle complex customer escalations, and assist with the day-to-day operations. Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority. Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. Support the growth and success of the team by onboarding and training new joiners Support with the running of day-to-day operations. Minimum 5+ years experience in online customer support, live chat, and calls. ~ Zendesk experience ~Native or full professional proficiency in English, Italian and French Fluency in Spanish We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Remote work Unlimited holiday allowance We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.

📌 Senior Customer Support Executive, Italian (Comunidad de Madrid)
🏢 Nivoda
📍 Comunidad de Madrid