REPORTING TO: Director, Service Delivery OFFICE

LOCATION:
ROLE TYPE: Hybrid, Full-time IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. Working as part of the Integral Service Delivery Specialist team to support delivery of networking projects. Coordinating service delivery tasks across IPC customers, IPC internal teams and external suppliers. Reporting on the status of tasks and managing the interdependencies between them to deliver first class customer service. Supporting both internal and external projects Managing and overseeing service delivery tasks from order receipt to customer handover and bill release: New services / Changes to existing services / Cease of services Coordinating task and deliverables to ensure smooth service delivery execution Maintaining accurate data in delivery systems: Generating tasks in workflow systems / Maintaining service data in service database / Working with customer billing and vendor cost information: creating bill items, maintaining bill forecast date,



releasing billing to customers and supporting internal teams and customer with answering billing queries Adding and removing TDM services on the IPC network Minimum 5 years' experience in IP/Telecommunication Service Provider Delivery of Network Solutions Bachelor's degree in business administration, economics, or a related field. Ordering and Co-ordination of internal/external services requirements Internal/External resource co-ordination of Voice/Data solutions in the Telecommunication industry Experience of coordinating project deliverables within multiple task owners across a number of teams Ability to prioritise along critical path to meet project milestones and deliverable dates Problem solving skills and the ability to coordinate mini projects effectively Project management certifications PMP and Prince will be a plus. Experience of service delivery within Financial Markets and/or Telecoms & Networking Solutions a definite advantage. Familiarity with Oracle Metasolv system (although training will be provided) Private Enhanced Health Insurance Pluxee Transport Pass (only for Hybrid positions) Access to Babbel+ Platform and Local Language Training Program At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. We are a global ecosystem, full of diverse people that together made IPC what it is today. supported by an ironclad commitment to constructive dialogue and open‐mind...ness.

📌 Service Delivery Advisor (Comunidad de Madrid)
🏢 IPC Systems
📍 Comunidad de Madrid