As a Senior Customer Success Manager T Cloud Public, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling) Active participation in the respective vertical squad of the T Cloud Public Avoiding "churn" through proactive analysis and management of T Cloud Public customers Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public Participation in the planning and forecasting processes Transferring customer requirements to the T Cloud Public impediment and demand process Supporting the further development of cloud handling support We are seeking a highly qualified Senior Customer Success Manager T Cloud Public with extensive cloud architecture expertise, strong technical knowledge in AI and cloud ecosystems, excellent communication skills,



and proven experience in customer success management and business development. Completed degree in computer science, engineering or comparable training or further education ~ Top knowledge and 5 years experience in the areas of cloud and IT architecture ~Strong knowledge of market-relevant cloud ecosystems and experience with partners ~ Strong knowledge in the field of cloud (IaaS, PaaS, SaaS) ~ Knowledge of the offerings of AWS ~ Knowledge of the offerings of Microsoft Azure ~ Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes ~ Very good technical understanding of standardized service provision through platforms ~ Experience in international cooperation with Local Business Units and NatCos ~ High social skills ~ Fluent written and spoken German ~ Fluent written and spoken English ~ Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications DevOps Foundation certification T-Social: social initiatives (sports, community, health, ...). Hybrid work model (remote/on-site). Flexible

working hours
. Customized training: access to Coursera to learn whatever you want, whenever you want. Weekly language classes (English & German). Versátil compensation plan (health insurance, meal vouchers, childcare, transport). Social fund. Free access to specialist services (medical, legal, wellness). ~

📌 Customer Success Manager (Comunidad de Madrid)
🏢 T-Systems
📍 Comunidad de Madrid