Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. We are building a global HMS that orchestrates the entire device life‐cycle—installation, maintenance, support, replacement and retirement—while integrating seamlessly with Salesforce, Genesys, SAP and emerging IoT platforms. You will own the product backlog end‐to‐end, driving three cross‐functional squads to deliver customer value, accelerate adoption and unlock new revenue streams. Squad
- Leadership Serve as Product Owner for Scrum/SAFe squads (≈20 developers). Integration Define functional requirements for integrations with Salesforce, Genesys Cloud CX, SAP (ERP/FSM) and IoT data pipelines, ensuring secure, scalable and compliant architectures. Alignment Act as the voice of the customer and business: collaborate daily with UX, Data, Operations,



Engineering and Support; evangelise the product vision to senior leadership and commercial teams. Data‐Driven ~ Management Coordinate with the Service Process Manager and Adoption Lead to transition new features into "Run" operations—training, SOP updates, early‐life support KPIs. New customers, new services, new features. Knowledge of field‐service or asset‐management domains (e.g., ITIL, predictive maintenance) ~ Proven experience delivering products under Scrum or SAFe, coordinating multiple squads. ~ Experience with backlog & DevOps tools (Jira, Confluence, Git) ~ comfortable defining KPIs, writing produc documentation. ~ Excellent stakeholder management and communication skills in fluent English (written & spoken). Hands‐on experience integrating Salesforce (Service / Field Service), Genesys, SAP (ERP, FSM) and IoT data streams through APIs or middleware Experience with ServiceNow, AWS/Azure IoT, or real‐time telemetry analytics We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether vigente or perceived. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Support Service Manager (Comunidad de Madrid)
🏢 Ingenico Group
📍 Comunidad de Madrid