CLIENT EXECUTIVE IOH SMO High band 2 Cigna is a general health service company dedicated to helping people improve their health, well-being and sense of security. Cigna has almost 75,000 employees who service 115 million customer relationships throughout the world. This unit, headquartered in Belgium, has over 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programs for international and locally recruited staff from Intergovernmental (IGO), Nongovernmental (NGO) and Governmental (GOV) Organisations. These programs cover medical as well as incapacity, disability and life benefits, with a specific focus on keeping employees healthy and productive through a range of health and well-being services. The International Organisations unit is specialised in servicing customers in remote areas as well as central hubs with service centers in each time zone (Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. You will be part of the IOH Client Management SMO Team and will be involved in a wide range of day to day inward and outbound interactions with the IGO/NGO/GOV broker and client base, thus ensuring optimal service and high levels of satisfaction. Monitor swift implementation of new clients/brokers and services Engage in regular communications on Cigna services and performance Perform meticulous contract management Be involved in other key Client Management processes Examples: implement new clients,



apply contractual changes, respond to RFPs, create ad-hoc reports, set up client surveys, coordinate communication campaigns, report on KPI's, update descriptions of benefits and working policies, etc. Learn and self-develop continuously through trainings and other learning opportunities You work in a full-time regime. You have excellent knowledge of English. You have some experience in collation of data and statistical analysis A sound knowledge of Excel and Word are required. A permanent contract. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support.

📌 IOH Client Executive SMO (Comunidad de Madrid)
🏢 Cigna
📍 Comunidad de Madrid