Overview

In this role, you will lead OTG’s day-to-day operations across diverse concepts at airport locations, ensuring sharp service, high energy, and exceptional guest experiences. You will drive staffing, onboarding, training, and policy communication to keep teams aligned and compliant. You’ll champion safety and quality, handling audits with urgency to maintain standards. This is a hands-on leadership position in a fast-paced hospitality environment that values care, teamwork, and continuous improvement. You’ll work with cross-functional teams to elevate operations and guest satisfaction.

Responsabilidades

- Lead daily operations across OTG’s concepts (retail, QSR, full-service) to ensure smooth, efficient performance
- Ensure food & beverage quality and presentation meet OTG standards
- Own scheduling and staffing for fully supported shifts and top-tier service
- Drive onboarding and training plans to set Crewmembers up for success




- Foster a positive, supportive, and motivated workplace culture
- Champion safety and ensure compliance with OTG policies and workplace laws
- Take action on Coyle + NSF audits with urgency and accountability
- Communicate OTG policies clearly using the Crewmember Handbook and CBA to ensure consistency across the team

Requisitos principales

- hospitality degree preferred
- 3–5 years in management in full-service restaurants or retail (multi-unit experience a bonus)
- strong communication skills for team alignment and guest impression
- fluent in Microsoft Suite
- flexibility to work mornings, nights, weekends, holidays, and weather-related shifts

- communication
- leadership
- adaptability
- teamwork
- customer-focused mindset
- Microsoft Suite

📌 Manager - OTG (Laguardia)
🏢 Otg
📍 Laguardia