Experteer Overview
In this role you design, build, and deploy AI-powered voice experiences in production for enterprise customers. You own the end-to-end delivery cycle from discovery to go-live, focusing on voice quality and seamless escalation to human agents. You act as a bridge between customers and the Voice Product team, feeding field learnings into reusable patterns and assets. You’ll collaborate with cross-functional teams in the EMEA South FDE pod to accelerate future deployments. This role offers hands-on work with frontier AI tools and a clear path to leadership on complex deliveries.

Compensaciones / Ventajas
• Develop AI agents and production-ready voice experiences for large enterprises
• Design agent intelligence including prompts, reasoning, tool calls, and integrations
• Own end-to-end technical components from architecture to production validation
• Build and integrate data pipelines with Salesforce Data 360, Snowflake, and Databricks
• Create and maintain dashboards and KPI reporting to monitor health and outcomes




• Contribute to proofs-of-concept and MVPs for rapid deployment
• Collaborate with customers and partners to craft reusable voice patterns and enablement
• Surface gaps and field insights to engineers and product teams

Responsabilidades
• 3+ years of software engineering or technical delivery experience with at least one production system
• Degree in Computer Science or related field
• Prior customer-facing technical delivery experience (consulting, services, or FDE)
• Proficiency in Python, JavaScript/TypeScript, Java, or Apex
• Hands-on experience with LLMs and prompt engineering
• Strong data modelling, APIs, and integration design
• Comfort presenting to sales teams and customer architects
• Ability to ship quality code and evaluate AI outputs rigorously
• Curiosity about evolving AI/data landscape and willingness to pilot new tools
• Willingness to travel ~25%

Requisitos principales
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📌 FDE Voice - Iberia (Madrid)
🏢 Salesforce
📍 Madrid