Experience the power of a game-changing career Are you looking for what's next? We're a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Program Manager in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Lead and manage a team of Team Leaders, ensuring operational performance, employee engagement, and the consistent application of company policies and standards.
Drive revenue and financial performance through forecasting, budgeting, and monitoring billable and non-billable activities.
Collaborate with cross-functional teams including Training, HR, Quality, WFM, and Talent Acquisition to identify opportunities for operational improvements and implement action plans.




Conduct regular performance reviews and coaching sessions with direct reports, support team development, and foster a positive and productive work environment.
7+ years of professional experience, including at least 2 years in a management or leadership role; call center or BPO experience preferred.
~ Proven ability to analyze operational performance and improve processes to meet business and client goals.
~ Excellent communication and stakeholder management skills, with the ability to present information clearly to internal teams and clients.
~ Strong organizational and project management skills, with the ability to prioritize tasks in a fast-paced environment.
~ Full-time 39 hours/week – permanent contract Monday to Friday from 9:00 to 18:00
Salary base of 30.000 EUR gross/year + up to 4.000 EUR gross/year + Medical Insurance + Restaurant Card
Full paid training on the company and the project you'll be working on

📌 Program Manager (English-speaking) - On-site (Barcelona)
🏢 Concentrix
📍 Barcelona