Preply is hiring a Senior Customer Experience Specialist in a hybrid setup in Barcelona, Spain or Kyiv, Ukraine. You’ll own the lesson-journey outcomes, design scalable workflows, and influence cross-functional roadmaps to improve satisfaction and efficiency across Product, Supply Ops, and Customer Care. You will translate customer signals into scalable policies, lead end-to-end projects, and drive impact through data-driven decisions, with a focus on CSAT and operational metrics.