Ryanair is Europe’s largest airline group, with over 40 years of experience connecting millions of guests across an extensive network of routes. We are a fast-paced, ambitious, and innovative company, offering exciting career opportunities across aviation, technology, operations, and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years. EU 261 Claims Admin
We are seeking a detail-oriented and organised EU 261 Claims Administrator to join our team in Madrid, Spain. In this role, you will be responsible for managing passenger compensation and baggage claims under EU Regulation 261/2004 and the Montreal Convention, ensuring strict compliance with all regulatory requirements and delivering professional service to claimants. This position requires meticulous attention to detail and the ability to manage high volumes of claims with precision and accuracy.
Key Responsibilities
Assess and process EU 261, Montreal Convention, and refund claims from receipt through to final resolution in accordance with regulatory requirements
Conduct thorough investigations of claims by gathering and analysing information from multiple systems and supporting documentation
Evaluate claim eligibility against regulatory requirements, company policies, and established procedures
Respond to customer correspondence and enquiries in a professional manner whilst meeting prescribed service level targets
Monitor claim deadlines and manage high-volume workloads in a fast-paced environment with consistent accuracy
Maintain precise and current records across claims systems, databases, and reporting tools
Prepare detailed claim assessments and recommendations to ensure timely processing and payment of approved claims
Identify trends, risks, and opportunities for process improvement, escalating issues to appropriate management where necessary
Required Skills And Experience
Fluency in English (written and verbal) Demonstrated experience in claims administration or regulatory compliance roles
Advanced organisational and time management capabilities
Exceptional written and verbal communication skills
Proficiency with Microsoft Office applications
Demonstrated ability to analyse complex information and formulate sound decisions
Rigorous attention to detail with an unwavering commitment to accuracy
Competency with claims management software or equivalent systems