Overview Perform the correct provision of the service of the activities of the role for Retail customers, following the established procedures (DTPs) and in accordance with the SWE Credit Policies.
He/she will follow the priorities defined by the Team Supervisor, and aligned with the OTC Front Office team in Barcelona, to ensure no disruption in the KPIs of overdue/bad debts/disputes and guaranteeing adequate levels of management with clients and and other activities linked to the OTC business cycle.
Responsibilities
Execute the OTC processes for the assigned customer accounts, in accordance with the defined process flows and DTPs, and that the results are in line with the defined SLAs and KPIs, ensuring:
the maintenance / non-deterioration of the overdue and Bad Debt reserve KPIs
guarantee efficiency in critical processes with a great impact on cash flow
timely AR accounts reconciliation
timely resolution of customer complaints and disputes
support to month end closing of AR
customer account control, monitoring and clarification (bad debts, open items, etc)
Act quickly in the event of client administrative incidents escalated by VCC, giving the required support
Trigger corrective/optimization measures in case of deviations/exceptions
He/she will need to contact external customers for collection and problem solving when required
Ensure adherence to PepsiCo’s policies & guidelines and to SWE Credit and Collection polices and procedures
Ensure compliance with GCS framework and properly execute the Key Controls assigned to the area
Support and provide input for corporate audits when required
Qualifications
Min. 2 years in administrative roles with interaction with external parties (customers or suppliers)
Qualified with Business Administration, economics or other technical university degree is a plus
Spanish fluency and English medium level
Skilled in Microsoft Office with proven solid level in Excel
Organizational capacity, planning and time management: “Focus and get things done fast”
Initiative to manage assigned tasks, analyze scenarios and solve problems: “Act as owner”
Focused on customer service: “Customer centric”
Experience in other Control disciplines (e.g. Accounts Payable, Supply, Revenue, Accounting & Reporting) is a plus