Flexible Work Arrangement

Lisboa, Lisboa, Portugal

Madrid, Madrid, Spain

Full time

R75612 Careers that change lives start here. Medtronic is a general leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. Primary Responsibilities

Act as the primary point of contact for customers throughout the service and repair journey

Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience

Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues

Handle customer escalations, including product and service‑related complaints, ensuring timely resolution and appropriate follow‑up

Support quality and compliance requirements in a highly regulated MedTech environment.

Contribute to process improvements and continuous improvement initiatives

Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day





Required Qualifications

High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment

Professional proficiency in English, Portuguese and Spanish, both written and verbal

Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail

Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Experience working within established processes and procedures in an operational environment

Preferred Qualifications

Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries

Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce

Proficiency in an additional European language

Experience managing customer escalations or complex customer inquiries

Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

📌 Bilingual German-English Saas Customer Care Specialist (Remote) (Madrid)
🏢 Jobtome
📍 Madrid