Job Description As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. You

You want:

Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public

Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).

Active participation in the respective vertical squad of the T Cloud Public.

Avoiding "churn" through proactive analysis and management of T Cloud Public customers.

Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.

Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.

Ensuring customer satisfaction.

Participation in the planning and forecasting processes.

Transferring customer requirements to the T Cloud Public impediment and demand process.

Supporting the further development of cloud handling support.

Qualifications

Completed degree in computer science, engineering or comparable training or further education.

Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.

Top knowledge and experience in the field of AI

Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise

Strong knowledge of market-relevant cloud ecosystems and experience with partners

Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).

Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace

Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.

High resilience, adaptability to dynamically changing processes/startup mentality.

Very good technical understanding of standardized service provision through platforms.

Detailed knowledge of the processes and structures in your own company.

Experience in international cooperation with Local Business Units and NatCos.

High social skills,



ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.

Willingness to travel nationally and internationally.

Certifications required for the position:

OTC Practitioner certification or comparable AMIGO Hyperscaler certification

Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

DevOps Foundation

OTC Architect

Fluent written and spoken German and English.

Additional Information What do we offer you? Work environment & flexibility

International, dynamic and collaborative environment.

T-Social: social initiatives (sports, community, health, ...).

Hybrid work model (remote/on-site).

Adaptable working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.

Weekly language classes (English & German).

International Mentoring Sessions & Experience Days.

Compensation & benefits

Flexible compensation plan (health insurance, meal vouchers, childcare, transport).

Telemedicine.

Life and accident insurance.

Social fund.

Wellbeing & time off 26+ working days of vacation per year.

Free access to specialists services (medical, legal, wellness). 100% salary coverage during medical leave.

And many more advantages of being part of T-Systems! Your Task

As a

Senior Customer Success Manager , you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public

Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling) Active participation in the respective vertical squad of the T Cloud Public





Avoiding "churn" through proactive analysis and management of T Cloud Public customers

Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public

Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public

Ensuring customer satisfaction

Participation in the planning and forecasting processes

Transferring customer requirements to the T Cloud Public impediment and demand process

Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified

Senior Customer Success Manager

with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.

Must Have Skills

Completed degree in computer science, engineering or comparable training or further education

Top knowledge and experience in the areas of cloud and IT architecture

Top knowledge and experience in technology strategy

Top knowledge and experience in sales and business development

Top knowledge and experience in the field of AI

Strong communication and presentation skills with correct and confident behavior in customer contacts

Strong knowledge of market-relevant cloud ecosystems and experience with partners

Strong knowledge in the field of cloud (IaaS, PaaS, SaaS) Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace

Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes

High resilience and adaptability to dynamically changing processes/startup mentality

Very good technical understanding of standardized service provision through platforms

Detailed knowledge of the processes and structures in your own company

Experience in international cooperation with Local Business Units and NatCos

High social skills

Ability to work in a team and integrate

Good assertiveness

Ability to work independently

Willingness to travel nationally and internationally

OTC Practitioner certification or comparable AMIGO Hyperscaler certification

Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications

Fluent written and spoken German and English

Nice to Have Skills

DevOps Foundation certification

OTC Architect certification

📌 Customer Success Manager (M/F/D) T-Cloud German Speaker (Granada)
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📍 Granada