Job Openings: Swedish Customer Support Representative, BarcelonaAbout the Job: Swedish Customer Support Representative, BarcelonaAre you passionate about delivering top-notch customer service?We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.
What You’ll Do:Assist Customers:Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
Record Keeping:Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
Stay Updated:Keep your knowledge current on our products and services tailored to individual customer needs.
Issue Escalation:Identify and escalate potential service issues to senior team members when necessary.
Collaborate:Work with your team on special projects and provide coverage for colleagues as needed.
Administrative Tasks:Manage holiday, sickness, and overtime records while participating in regular team meetings.
What We’re Looking For:Language

Skills:




C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).

Experience:
At least 1 year of customer service experience, preferably in technical support.
Technical Knowledge:Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
Customer Focus:Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
Problem-Solving:Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.

What We Offer
Competitive

Salary:
Excellent remuneration package based on experience and performance.
Work Hours:Monday to Friday, 09:00 AM
- 06:00 PM.
Dynamic Environment:Join a creative team with a positive and friendly atmosphere.
Paid Leave:Enjoy 23 working days of paid annual leave.
Career Development:Access to guidance and tools to help you reach your full potential.
If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey

📌 Swedish Customer Support Representative, Barcelona (Madrid)
🏢 Cross Border Talents
📍 Madrid