The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here. You'll own net revenue retention across a portfolio of around 60 hotel group accounts across Spain, Italy and Portugal, with your success measured by closed cross-sell revenue rather than pipeline generated. Hotel groups operate complex, multi-stakeholder environments, from property-level operators to executive decision-makers, and this role exists to turn that complexity into expanding, healthy accounts rather than accounts that plateau after the initial sale. It's a chance to run a strategic portfolio inside a pod-based model, owning customer outcomes and commercial success while specialists handle execution alongside you. You'll identify, qualify and advance cross-sell and upsell opportunities across RMS, POS, Payments and Terminals, build and run strategic QBRs and account success plans, and monitor account health and risk signals through Hook AI, our account health platform. Proactively identify, qualify and advance cross-sell and upsell opportunities across RMS, POS, Payments and Terminals, partnering with Client Sales to drive conversion Navigate complex stakeholder environments across hotel groups, from property-level operators to executive decision-makers Operate within a pod-based model with shared accountability, owning customer outcomes and commercial success while leveraging specialist resources for execution 3-5 years of experience in Customer Success, Account Management or a similar customer-facing role within a B2B SaaS environment ~ Experience running QBRs, account planning and executive-level customer conversations ~ Strong commercial mindset with the ability to identify,



qualify and progress cross-sell and upsell opportunities ~ Comfortable managing complex stakeholder environments across property, regional and executive levels ~ Fluent Spanish and English ~ Experience using Salesforce, Gainsight or similar CRM and Customer Success platforms ~ Practical use of AI tools and automation to improve customer engagement, productivity or account management ~ You'll use Claude tokens, Hook health scoring, and Gong coaching to surface patterns across 60 accounts. For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence. Experience in hospitality, travel, hotel technology, payments, fintech or other multi-product SaaS environments Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range. Our success is powered by our incredible people, supported by benefits that help them thrive. Global benefits Unlimited paid holiday (yes, really) Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Flexible, hybrid working options A home office setup budget to make your workspace your own and a monthly work-from-home allowance Local benefits You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Different perspectives make better ideas, stronger products and a more welcoming company. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive. We’re remote-first, not relationship-free. Our teams are general, so we need expert collaborators and communicators to help us move forward together. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company. If there's anything we can do to support you during the application process, let us know.

📌 Customer Success (España)
🏢 Mews
📍 España