Overview
Perform the correct provision of the service of the activities of the role for Retail customers, following the established procedures (DTPs) and in accordance with the SWE Credit Policies.
He/she will follow the priorities defined by the Team Supervisor, and aligned with the OTC Front Office team in Barcelona, to ensure no disruption in the KPIs of overdue/bad debts/disputes and guaranteeing adequate levels of management with clients and and other activities linked to the OTC business cycle.
Responsibilities
- Execute the OTC processes for the assigned customer accounts, in accordance with the defined process flows and DTPs, and that the results are in line with the defined SLAs and KPIs, ensuring:
- the maintenance / non-deterioration of the overdue and Bad Debt reserve KPIs
- guarantee efficiency in critical processes with a great impact on cash flow
- timely AR accounts reconciliation
- timely resolution of customer complaints and disputes
- support to month end closing of AR
- customer