University's degree in IT or relevant discipline, combined with minimum 6 years of relevant working experience in IT; Experience creating manuals, guidelines, instructions, and training materials; Experience in requirements gathering and business analysis skills; Experience designing and delivering training programs Ability to draft and maintain technical and non-technical documentation; Ability to monitor and report training effectiveness; Knowledge of documentation standards and version control practices; Excellent command of the English language. #J-18808-Ljbffr