About the role We are looking for German-speaking Customer Support Specialists to join our client's office in Costa Adeje, Tenerife. The role is permanent and office-based, and starts 16 November or at the beginning of December.
You will support German-speaking parents using an international tech brand that makes smart devices designed to keep children connected and safe.
This position is for candidates already living on Tenerife, or with a clear and realistic plan to be there before the start date.
What you'll do Provide frontline support to customers in the German market by phone, chat and email
Help parents with device setup, activation, app questions, subscriptions and troubleshooting
Explain technical topics in simple, clear and friendly language
Log, track and follow up on cases so every customer gets a proper resolution
Work with internal teams to solve more complex issues
Keep customer satisfaction high, including during busy periods
Requirements Native or fluent German (C1 or higher), written and spoken
Good English
Comfortable with computers and apps, and quick to learn new systems
Calm, patient and empathetic, also when a customer is stressed or frustrated
Self-driven and confident handling customer communication
Customer service experience is a plus, but attitude and communication skills matter most
Already living on Tenerife,



or a clear plan and timeline for moving there. Tell us in your application where you are and why Tenerife.
Legally able to work in Spain, and available to start 16 November or early December
Working hours & environment Office in Costa Adeje, Tenerife
Monday to Friday, office hours, with an occasional weekend shift
Full-time permanent Spanish contract (contrato fijo), 39 hours per week
Salary: 1,800 EUR gross per month, increasing to 1,900 EUR after 6 months and 2,000 EUR after 12 months
Support channels: phone, email and chat
Structured training and onboarding
No relocation package, but help with the NIE number and settling-in paperwork for EU citizens
Why this role is exciting A permanent contract with a guaranteed salary increase at 6 and 12 months
A multilingual, international team with a supportive, no-ego culture
Clear development paths and mentorship if you want to grow beyond your first role
Work for a product people care about, helping parents feel secure about their kids
Life in Costa Adeje: one of the mildest climates in Europe with spring-like weather all year, beaches and sunsets on your doorstep, Mount Teide, whale watching, surfing and diving on your days off. Tenerife is part of Spain and the EU, and has a large international community including many German speakers.
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📌 German speaking Customer Support Specialist (Adeje)
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