Location: On-site (Presencial)
Language Requirements: Fluent Basque (Euskera), Advanced Spanish, and Intermediate English (B1-B2)
Overview of the Role
We are seeking an enthusiastic, highly empathetic, and solution-focused Basque-speaking Customer Advisor to join our team in delivering outstanding service to commercial aviation passengers.
In this role, you will serve as the dedicated frontline voice for travelers, providing essential support across various customer interaction channels. Your main objective will be to ensure every passenger experiences smooth, dependable, and high-quality assistance—whether you are modifying travel itineraries, helping users navigate technical tools, or answering administrative questions.
Key Responsibilities
Omnichannel Communication: Manage incoming passenger requests efficiently and professionally through phone calls, real-time live chat platforms, and email correspondence.
Booking & Travel Administration: Oversee passenger reservations, process flight changes and updates, explain airline terms and conditions, and handle necessary administrative