DescriptionExperience the power of a game-changing career Want to be part of an innovative and growing team?
We're a general technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as an Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.
What you will do in this role - Lead structured follow-up and support calls with prospective customers after they've expressed interest in a product - Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction - Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences - Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams - Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects - Ensure all customer interactions align with the quality standards and premium positioning of the brand.
.
RequirementsConcentrix is a great match if you:
- Are bilingual or proficient in Dutch and English- Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies - Bring experience in customer service or sales — ideally within the automotive or luxury sectors - Communicate clearly and confidently, especially with executive-level or high-end clientele - Demonstrate a strong interest in the automotive industry and premium products - Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers - Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.
OfferWhat's in it for you - Full-time 39 hours/week, permanent contract: Monday - Saturday rotative ***- Salary **,38 euros gross/year + up to *** euros gross/year in bonus + private medical insurance- Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."