Patrique Mercier Recruitment FR is excited to introduce an opportunity for a Norwegian Speaking Live Chat Gaming Advisor. This position is perfect for those who have a passion for gaming and excel at providing high-quality customer service in a lively and interactive setting.
Responsibilities
- Engage with Norwegian-speaking customers through live chat, delivering swift and professional support.
- Address customer inquiries relating to gaming accounts, promotions, and gameplay issues effectively.
- Provide information about new game launches, features, and ongoing promotional campaigns.
- Document customer interactions accurately in the CRM system to ensure follow-up and traceability.
- Collaborate with team members to enhance service quality and customer satisfaction.
- Collect and analyze customer feedback to assist in improving service delivery.
- Stay updated on gaming trends and company offerings to provide informed customer support.
Requirements
- Fluency in Norwegian and English, both written and spoken.
- Experience in customer service or a gaming-related support role is advantageous.
- A strong enthusiasm for online gaming and familiarity with various gaming platforms.
- Excellent communication abilities with a friendly and engaging demeanor.
- Proficient in using live chat software and competent with CRM tools.
- Strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Flexibility to work shifts, including evenings and weekends as needed.