By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
About the Team
The Implementation team onboards our Premium, Pro and Enterprise customers onto the Perk platform, guiding them from signup to launch. We provide consultative, administrative, technical and educational support, and recommend ways to optimise each client's experience.
The Senior Implementation Specialist is a change management and consultative expert who owns the onboarding and successful adoption of our Enterprise clients. You ensure new clients are fully prepared to book business travel on Perk: configuring accounts to their requirements, supporting integrations and troubleshooting, and getting users ready through tailored training. You are the in-depth expert on the Perk Travel platform and its configuration options, and you understand integrations and open APIs well enough to guide clients and their IT teams through marketplace partner and custom‐built setups. You are also a mentor for the Implementation team and the wider Revenue organisation, trusted as a source of expertise both internally and externally.
Hold consultative conversations to gather client requirements, and answer them with experience and data‐driven best‐practice recommendations.
Own the timeline, rollout plan and account while it is in implementation, preparing and executing onboarding plans with strong project management and directing work across the internal team.




Configure client accounts to their specifications and provide technical support and troubleshooting, including setting up integrations with marketplace partners or custom‐built API solutions.
Plan and deliver tailored training sessions for newly onboarded customers, including executive‐level stakeholders and company‐wide training.
Collaborate with Sales, Account Management, Product, Engineering and Finance.
Prioritise accounts based on client and business needs.
Validate configuration and account satisfaction by monitoring client booking behaviour after launch, and proactively offering support or recommendations.
Review completed implementations to improve your own process and the team's, following a cycle of execute, assess, improve, repeat.
Mentor colleagues and set an example for the Implementation team and the wider Revenue organisation.
A solution‐oriented, proactive mindset with a commitment to continuous improvement, spotting opportunities to improve things for clients and the team.
In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
At Perk, we take an IRL‐first approach to work, where our team works together in‐person 3 days a week. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. Forward it to security (at) perk .com, and we will confirm whether it is legitimate.
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📌 Senior Implementation Specialist - Dutch Speaking (Barcelona)
🏢 AmTrav
📍 Barcelona