At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. As a Professional Services Architect, you will take a leadership role in designing and planning Idira solutions for our customers by establishing best practices and new approaches to adapt to the ever-changing security landscape. The Professional Services Architect must coordinate closely with implementation services, sales teams, and product management to ensure the solutions they architect meet customer needs, the Idira Security standards and are executed according to the plan.
Design and architect solutions and planning documentation to meet the needs of Idira's customers
Acquire an understanding of customer needs to provide recommendations for short and long-term goals while managing the entire customer journey.




Develop and maintain positive and productive customer relationships
Serve as the conduit for communications to and from the customer and Idira's implementation services, sales, product management and marketing teams
3+ years in Cybersecurity, Professional Services, or a client‐facing technical leadership role.
Cloud certifications (Azure, AWS, or GCP).
Privileged account security, enterprise networking, databases, systems administration, and vulnerability management.
Full professional proficiency in English essential, a second major European language is advantageous.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Please note that we will not sponsor applicants for work visas for this position.

📌 Customer Care Architect (Madrid)
🏢 Palo Alto Networks
📍 Madrid