01 nov
|
Graitec
|
España
Graitec, a global BIM software leader with 800 experts and 270,000 users, seeks a Manager of IT Service Desk to lead the integral support across Europe and North America. The role aims to transform a reactive, ticket-driven service into a customer-focused operation that fixes issues at first contact, automates routine tasks, and provides proactive self-service. You will own the service desk end-to-end, implement ITIL practices, and drive automation, self-service and AI-assisted support using
📌 Head of Global IT Service Desk (España)
🏢 Graitec
📍 España