Service Manager - Global Trade IT Solutions (m/f/d) Madrid Job ID: 81109 Division: Liebherr International Company: Information technology / Software Country: ES Entry level: Professionals Type of contract: full time The team Global Business Solutions within the Shared Services acts as the central IT service provider for the Liebherr Group. Our task is to provide standardized, efficient and scalable IT services regarding global trade and compliance for the production and sales companies. Employees from several companies in Germany, France, Austria and Switzerland work in our organization. We would now want to expand our global cooperation with employees in Spain. That is why we are seeking a Service Manager - Global Trade IT Solutions (m/f/d). The Service Manager - Global Trade IT Solutions is responsible for the end-to-end provision, development, and continuous improvement of the IT service "customs solutions" for the Liebherr Group. The role combines service ownership, process expertise, project leadership, and technical coordination across global stakeholders. The working location for this position will be in Madrid city where we are currently setting up a new office. We operate a hybrid model, requiring at least 40% of the working time on-site. Plan: Align demand planning with the overall IT and Customs strategy to ensure service relevance and future readiness. Maintain and refine the long-term service roadmap based on regulatory changes, technology evolution, and business priorities. Collaborate with developers and the software vendor to assess feasible solution options.



Coordinate integration activities with adjacent systems (ERP, logistics, trade compliance tool, etc.). Deliver: Coordinate change readiness activities, including communication, training, and stakeholder alignment. Ensure that all changes are implemented with proper quality assurance. Lead projects as the responsible project manager, ensuring adherence to timeline, budget, and quality standards. Run: Ensure operational support for all participating companies. Monitor service performance through KPIs and SLAs, ensuring continuous improvement. Manage incident, problem, and change processes in alignment with ITSM standards (ITIL). Work closely with the software vendor to continuously maintain and improve the solution. Bachelor’s or Master’s degree in Business Informatics, Industrial Engineering, or similar. Experience in IT project management would be an advantage . Knowledge of global trade processes, customs clearance and compliance. Business fluent in English. Flexible and hybrid working model. Creative freedom and responsibility to shape processes and solutions in our general transformation. Continuous learning and development with tailored training and certification opportunities. Option to include a premium private health insurance package as part of the flexible remuneration. The company Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents.

📌 Service Manager - Global Trade IT Solutions (m/f/d) (Madrid)
🏢 Liebherr
📍 Madrid